Tuesday, January 23, 2018

Kotak Mahindra Bank (463231439Kotak) today announced the incorporation of finger printand Face ID-based authentication in its mobile banking appforbiometric-enabled devices running onthe iOS and Android operating systems. While fingerprint-based authentication is available on a host of devices, face-authentication is presently available for iPhone X users and will be extended to other modelsas and when facial recognition is supported on these devices.

Acustomer can now simply login to Kotak’s mobile banking app using biometric authentication without entering the Mobile PIN (MPIN). In addition, customers can access a majority of the features in the app comprising all non-financial transactions, without the need for entering MPIN. In close to 7 out of 10 times, customers login to the app to complete non-financial transactions such asviewing account statements, requesting for a checkbook etc. For added security, the MPIN is required when conducting financial transactions such as fund transfers.

Deepak Sharma, Chief Digital Officer, Kotak Mahindra Bank, said “Our focus is to ensure that our mobile banking app is aligned to and upgraded constantly to support latest functionality of devices and the evolving user interaction with the app ecosystem. Biometric-based authentication allows us to offer our customers the twin benefits of enhanced convenience and security to enrich the overall banking experience. We want to ensure that our customers can access the features of Kotak’smobile banking app with ease, while at the same time maintaining the highest standards of security and privacy.”

Fingerprints or FaceID used for authentication is stored on the customer’s device. No information pertaining to fingerprints or FaceID is stored on Kotak’s server.Customers can opt in or out of biometric authentication, as per their preference.

Kotak’s mobile banking app is the top rated* banking app in India.In the past one year, mobile banking logins on the Kotak app have increased by around 270%, and mobile banking logins are about 6 times of net banking logins.